Thursday, February 2, 2023
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Saudi aviation requires airlines to reimburse travelers for all cancelled flights 

RIYADH: The Saudi Civil Aviation Authority has amended its policies for dealing with tickets for flights that have been cancelled owing to the COVID-19 epidemic.

The move, according to the General Authority of Civil Aviation (GACA), is intended to provide travellers with the required flexibility, protect their rights, and “keep the highest standards of quality and efficiency in services…”, according to local media reports.

According to a new GACA circular, airlines who have cancelled any flights because to the COVID-19 epidemic must address the following issues with their passengers:

Also read: The FIA is going for fraudulent Covid vaccine entries.

Return the full amount of the ticket of the unused itinerary should the passenger choose to terminate the contract.

The traveler shall have the choice to redeem or resue the voucher if the airlines reissue it without having to pay additionally for it in any way.

If the said traveler accepts to reschedule his flight, this must not be followed with having to pay any extra amounts or fee given the itinerary is unchanged.

However, should the passenger request a change of itinerary, only then the airline can collect the fare difference only. But that too without adding any other fee.

Also read: Pay for your COVID-19 Vaccination Certificate through Easypaisa

Separately from the international airlines, British Airways, which axed thousands of staff during the pandemic, said it will start hiring new cabin crew for next summer, preparing for growth in travel demand in 2022.

The airline, owned by parent group IAG, made about 10,000 staff redundant in 2020 when COVID-19 grounded planes for months.

Some cabin crew who lost their jobs opted to be considered for future BA jobs, and BA said it had already contacted the ex-staff.



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