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Khushhali Microfinance Bank Receives First Global “Gold Level” Client Protection Certificate

Khushhali Microfinance Bank (KMBL) has reached another great milestone, as it has been awarded the Gold Level in the ‘Client Protection Certificate’ by the Microfinance Rating Agency. This international recognition has made Khushhali Microfinance Bank the first financial institution in the world to receive this award.

The certification acknowledges that the accredited body has ensured 100% compliance with the strictest principles of client protection, which have been established and approved by Cerise and the Social Performance Task Force (SPTF). Principles include transparency, responsible pricing, fair and respectful treatment of clients, confidentiality of client data, prevention of over-indebtedness and proper product design and delivery.

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President Khushhali Microfinance Bank – Mr. Ghalib Nishtar commenting on the achievement said; “It brings us great pride to have achieved the most prestigious certification that validates the leadership of Khushhali Microfinance Bank in the microfinance sector of Pakistan. We are fully committed to our mission, striving for excellence while adopting global best-practices for sustainability and securing the best interests of our customers, along with providing ethical treatment to the customers and employees, customer-centricity remains at the core of all Khushhali Microfinance Bank operations, as this certification has further enriched our commitment toward excellence.”

The Client Protection Certification is an independent and third-party evaluation that provides an objective seal of confidence that an institution is adequately implementing the client protection principles and the criteria to treat clients fairly, without harming their interest or well-being. By achieving this certification, Khushhali Microfinance Bank has publicly demonstrated its unwavering and long-standing commitment to client-protection by keeping our clients at the center of the decision-making process.

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