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K-Electric says Consumers who billed up to 34 days will get corrected bills, NEPRA hearing

ISLAMABAD: Consumers who were billed for up to 34 days — a fact that was exposed during in investigation last month — will have the extra amount reduced in the following few bills, according to the K-Electric.

  • KE official says overbilling not done deliberately; cites Eid and Ashura holidays.
  • NEPRA officials say authority received 64 applications from across Pakistan, out of which 13 were against KE.
  • NEPRA vice chairman says it seems metre readers of power companies are creating problems for consumers.

K-Electric (KE), Faisalabad Electric Supply Company (Fesco), Hyderabad Electric Supply Company (Hesco), Multan Electric Power Company (Mepco), Gujranwala Electric Power Company (Gepco), and Sukkur Electric Power Company (Sepco) all submitted invoices evaluation.

Since January 2021, a number of electricity firms have billed their consumers for more than the authorised 31 days in a month on many occasions, according to the study.

Also read: Those who work from home will face an extra charge on their electricity bills

This was also validated in a Power Information Technology Company investigation (PITC).

Chairman Tauseef H. Farooqui of the National Electric Power and Regulatory Authority (NEPRA) today presided over a hearing on the matter, during which a KE employee stated that consumers were taxed for more than 31 days due to the Eid and Ashura vacations.

The overbilled sum will be rectified in the following few invoices, according to KE Chief Financial Officer Muhammad Aamir Ghaziani.

To this, NEPRA Sindh member Rafique Ahmad Shaikh said the authority does not agree with the KE official’s statement and added, “whatever the issues are, consumers should not be treated unfairly.”

The KE official said that the overbilling was not done deliberately.

“K-Electric overbilled up to 34 days,” the KE official told the hearing when Nepra vice-chairman asked about the duration the KE had overbilled its consumers.

During the hearing, NEPRA officials briefed that the authority received 64 applications from all over the country, out of which 13 were against the KE. “Mepco has accepted that they overbilled,” they said.

Meanwhile, a consumer of Rahim Yar Khan Energy Limited (RYKEL) complained of overbilling of 52 days.

Terming overbilling a serious issue, NEPRA Vice Chairman Rafique Ahmed Shaikh said that it seemed metre readers of power distribution companies were also creating problems for the consumers.

“Those metre readers found guilty of reporting data for excessive days will be dismissed from service,” warned the NEPRA officer.

He maintained that NEPRA will issue a detailed verdict in this regard. NEPRA will launch an inquiry to assess the total overbilling by each power distribution company, he said and adjourned the hearing.



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